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Shipping & Returns

Return/refund policy

The following general returns policy is applicable for all items sold through Rusabl’s website :

in general, an item may be eligible for return or refund within the applicable return/refund window if it fulfils one or more of the following conditions:

  • Item was delivered in a damaged condition
  • Item has missing part or accessory
  • Item is different from what was ordered
  • Item is different form the description on rusabl.com

Please note that the request has to be made within 48 hours of delivery in case of any of the issues mentioned above.

if paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Cancellation policy

You can cancel an order by sending us a request within 12 hours of placing the order to rusabl@longroadbrands.com. After order has been shipped, it cannot be cancelled and the return policy mentioned is applicable.

Shipping Partners

Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies like FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees and Aramex to give you an excellent shipping experience.